Before starting the install, it is important you have the following three components:
A strong internet connection - Ideally using a Wifi network or a good 4G connection
An eSIM compatible device - If unsure, a list of compatible devices is provided here
The device is not locked to one particular network - If unsure, an article has been provided to talk you through how to determine the "locked / unlocked" status of a device, click here
Step 1 – Installing the eSIM
It is recommended to perform the installation while still in your home country, as a stable Wi-Fi connection is required.
Open the app > My eSIM – a green “Install” button will appear. Click it.
If the install button does not appear, a QR code will be shown. Click the share button > send the QR code image to another device > scan it with your camera > proceed to Step 2.
2. Wait for the installation to complete (usually takes a few minutes).
If you receive an error saying “This code is no longer valid,” your eSIM is most likely already installed. Go to the app > My eSIM and check if the status shows “Installed.” If not, contact technical support through the app.
If you receive an error saying “eSIM cannot be used on this device,” make sure you are not trying to install during a phone call. If the problem persists, contact technical support through the app.
Once installed, the eSIM will appear in your phone settings under Settings > Connections > SIM Manager. It will always be the last SIM on the list (for example, eSIM3).
To confirm successful installation: open the app > My eSIM > check that the status shows “Installed.”
At this stage, no further action is needed until you land at your destination.
Step 2 – Activating the eSIM upon arrival
Go to Settings > Connections > SIM Manager.
Switch on the last eSIM on the list (by number).
At the bottom of the screen, tap Mobile Data and select your eSIM.
3. Go to Settings > Connections > Mobile Networks and switch on Data Roaming.
That’s it! :)
You can now disconnect from Wi-Fi and browse freely.
If you cannot connect, turn on Airplane Mode for 10 seconds (with Wi-Fi off).
If you are still unable to connect, please contact technical support through the app.
Enjoy your trip! ✈️🌍